May Riley

4567 Main Street, Buffalo, New York 98052 | (716) 555-0100 | m.riley@live.com | www.linkedin.com/in/m.riley

Profile

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling.

Experience

restaurant manager | contoso bar and grill | september 2016 - present

Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.

Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.

Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program.

restaurant manager | fourth coffee bistro | june 2013 – august 2016

Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions.

Grew customer based and increased restaurant social media accounts by 19% through interactive promotions, engaging postings and contests.

Created and implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health.

Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits.

Education

bachelor of science in business administration | june 2013 | bigtown college, chico, illinois

associate in arts in hospitality management | june 2011 | bigtown college, chico, illinois

Skills & Abilities

Accounting & Budgeting Proficient with POS systems Excellent interpersonal and communication skills	Poised under pressure Experienced in most restaurant positions Fun and energetic

Activities and Interests

Theater, environmental conservation, art, hiking, skiing, travel